Clear before you buy. Supported after you receive.
Nothing buried.
Nothing vague.
Know what your grade covers, when an issue must be reported and how an approved return is resolved. Our promise is simple: the important terms should be easy to understand before money or stock changes hands.
Invoice-led terms 30-day graded-stock route Human warranty support
TERMS PUBLISHED OPENLYBMW WARRANTY ROUTE30 days on graded stock
14 Days, A+, A, B, C, Refurb Boxed and all Mix Grade batches, counted from receipt.
PLAIN LANGUAGERMA CONTROLLED
REPORTING WINDOWS24 hours · 7 days · 30 days
Warranty by grade
Find the invoice grade.
See the route immediately.
The grade written on the invoice decides which warranty route applies. This guide separates BMW coverage, manufacturer coverage and stock sold without warranty.
BMW routeManufacturer routeNo warranty
GRADE ON INVOICEWARRANTY ROUTETIME WINDOWWHAT THE BUYER SHOULD KNOW
Brand NewFactory sealed
Manufacturer warranty
Typically 12 to 24 months
No BMW warranty applies. Claims go directly to the manufacturer from the date of activation.
14 Days, A+, A, B, C and Refurb BoxedGraded and professionally prepared stock
BMW warranty
30 days from receipt
Functional claims are covered subject to the reporting rules and approved RMA process.
All Mix Grade batchesA/A+, A/B, AB Mix, BC Mix and similar
BMW warranty
30 days from receipt
Grade proportions are not guaranteed to be equal. Cosmetic returns are not accepted for mix batches.
Grade AsisFaulty or As Is stock intended for repair
No warranty
7-day account-lock exception
No returns, refunds or replacements, except iCloud or Google Account lock reported within 7 days.
BERBeyond Economical Repair
No warranty
No returns
BER stock is sold without warranty and cannot be returned under any circumstances.
CPOCertified Pre-Owned and non-activated
Manufacturer route
Period not guaranteed by BMW
Claims other than physical cosmetic issues go directly to the manufacturer. BMW cannot guarantee the activated warranty period.
The invoice is the starting point.If a colour, region, language, software, network or delivery requirement matters, it must be written and confirmed before payment.
The fair boundary
What is covered.
What is not.
A useful warranty is specific. These two panels show where BMW accepts responsibility and where the commercial responsibility remains with the buyer.
Not functioning as invoiced
A device that does not work as described on the invoice can be reported within the functional warranty window.
Specification mismatch
Stock that does not match the specification stated on the invoice is covered through the approved claim route.
Blacklisted or blocked
A valid CheckMend PDF report is required for every device included in the claim.
iCloud or Google Account lock
Account-lock issues must reach BMW within seven days of the buyer receiving the stock.
Grading, broken parts or body damage
Report a condition that is inconsistent with the invoiced grade. Mix grades are excluded from cosmetic returns.
Device does not power on
A non-powering device must be reported and returned within seven days, regardless of the cause.
Short shipment or missing units
Photograph and video the unopened parcel, opened parcel and contents before any units are put into use.
Battery health or capacity
Battery performance, degradation and capacity are not covered. A device that does not power on at all follows the separate 7-day rule.
Colour preference
Colour-specific requirements must be written on the invoice before dispatch. Colour changes are at the buyer's cost.
Region, software or language
These requirements must be stated and confirmed on the invoice before payment is made.
Android network lock status
BMW gives no warranty, guarantee or return on network lock status for Android OS devices.
Stock already resold
Returns cannot be accepted once stock has been sold by the buyer to their own customer.
Self-attempted repair damage
Additional faults caused by buyer or third-party repair work are outside the warranty.
Change of mind
The invoiced and received model cannot be returned simply because the buyer no longer wants it.
Inability to sell
Market price changes, margin pressure or a better offer elsewhere do not create a right to return stock.
Critical reporting windows
The clock starts
from a clear event.
Different issues need different evidence and different response times. Use the event shown on each card so the claim reaches the right route before its deadline.
Do not wait until day 30Some issues close after 24 hours or 7 days
24HOURS
01 · FROM DELIVERY
Count the shipment
Report missing units with photo and video evidence of the packaging and contents before the stock is put into use.
07DAYS
02 · FROM DELIVERY
Check grade, body and access
Report grading disputes, broken parts, body inconsistencies, non-powering devices and iCloud or Google Account lock.
30DAYS
03 · FROM DELIVERY
Report functional claims
Report all other functional warranty issues and blacklisted or blocked devices, with one CheckMend report per device where required.
24HOURS
04 · FROM INVOICE ISSUE
Cancel in writing
An invoice cancellation must be requested in writing within 24 hours. After that point, the full invoice amount remains payable.
Evidence matters. Keep the invoice reference, device identifiers, photographs, video and CheckMend reports connected to the claim that needs them.
Returns and RMA
One approved route.
No mystery handovers.
Every return must be agreed before it is sent. This protects the buyer's stock, keeps the claim traceable and lets our team connect every device to the correct invoice and reported issue.
Report the issue
Contact BMW inside the correct reporting window and provide the order, invoice and device details needed to understand the claim.
Obtain RMA approval
Do not send stock back until BMW has pre-approved the return and issued the valid RMA route.
Complete the RMA sheet
The completed and approved RMA sheet must travel with the returned stock. Unauthorised returns are not accepted.
Return within the deadline
BMW must receive the stock within the applicable warranty or reporting window. Late returns may be sent back at the buyer's cost.
Assessment and resolution
An approved claim may be resolved by credit on the next purchase, replacement stock or refund, at BMW's discretion.
Completion recorded
Returns, credits and refunds may take up to 14 working days from the date BMW receives the returned stock.
APPROVED CLAIM WITHIN 30 DAYSCredit, replacement or refund
BMW selects the appropriate resolution after the returned stock and claim are assessed.
CLAIM AFTER 30 DAYSRepair may be considered
A later claim within a reasonable period may be accepted for repair only. Acceptance is not guaranteed.
PROCESSING WINDOWUp to 14 working days
The period starts when BMW receives the returned stock, not when the issue is first reported.
Our genuine-stock promise
Original stock.
Traceable trade.
BMW operates B2B only and deals exclusively in genuine, original products. We do not supply counterfeit, replica or non-genuine stock.
Transparency is more than a warranty window. It means the grade, specification, payment route and commercial record should agree with the stock that changes hands.
Why businesses choose BMWTRADING BASISRegistered business buyers only
PRODUCT INTEGRITYGenuine, original stock only
ORDER RECORDGrade and terms connected to invoice
AFTER-SALES ROUTEDocumented claims handled by people
Buyer best practice
Four checkpoints that
protect the transaction.
The best warranty outcome starts before dispatch. A few clear checks help prevent avoidable disputes and make any genuine issue much easier to resolve.
Put every requirement on the invoice
Confirm colour, region, software, network status, specification and delivery timing before payment. Check the exact GBP amount and bank details, then use the invoice number as the payment reference.
Send the full net invoice amount
Currency shortfalls, bank charges and transaction fees remain the buyer's responsibility. BMW must receive the full amount shown as Payment Due before the order can proceed correctly.
Count, photograph and test
Keep evidence of the packaging, count units immediately and test the stock before it is sold or put into use. The earliest reporting window is only 24 hours.
Plan the destination requirements
BMW selects the courier and may split a delivery at no extra cost. Tracking is provided at dispatch. Import duties, customs, VAT and EORI requirements remain with the buyer.
Courier delays do not create an immediate cancellation right.
If a parcel is delayed, held, missed or awaiting identification, cancellation or refund is not issued until the parcel has returned securely to BMW. Festive next-day delivery cannot be guaranteed.
Warranty FAQs
The questions buyers
ask before ordering.
Direct answers about grades, batteries, evidence, returns, credits and reporting deadlines, using the same policy applied to BMW orders.
Need to discuss a live order?
Keep the invoice reference and affected device details ready so the team can route the question correctly.
Open WhatsAppWhich BMW grades receive a 30-day warranty?
14 Days, Grade A+, Grade A, Grade B, Grade C, Refurb Boxed and all Mix Grade batches receive 30 days from the date the buyer receives the stock.
Does Brand New sealed stock have BMW warranty?
No. Brand New factory-sealed stock follows the manufacturer's warranty route, which is typically 12 to 24 months from activation. Claims must be made directly with the manufacturer.
What warranty applies to CPO non-activated stock?
No BMW warranty applies. Claims other than physical cosmetic issues must go directly to the manufacturer, and BMW cannot guarantee the warranty period offered after activation.
Can Grade Asis or BER stock be returned?
Grade Asis has no warranty and is intended for repair. Its only exception is iCloud or Google Account lock reported within seven days. BER cannot be returned under any circumstances.
Is battery health covered by the warranty?
No. Battery performance, degradation and capacity are excluded. If a device does not power on at all, report it within the separate seven-day non-powering window.
What evidence is needed for a blocked device?
Every blacklisted or blocked device in a claim needs its own valid CheckMend PDF report. The claim must be reported within 30 days of receipt.
What should I do if units are missing?
Report the shortage within 24 hours. Provide photographs and video showing the unopened parcel, the opened parcel and all contents before any units are put into use.
Can I return a Mix Grade batch for cosmetics?
No. Mix Grade batches are not guaranteed to be divided equally by grade and are not accepted for return on cosmetic grounds.
How does BMW resolve an approved warranty claim?
BMW may apply credit to the next purchase, provide replacement stock or issue a refund. The resolution is selected by BMW after the claim and returned stock are assessed.
How long can a credit or refund take?
Returns, credits and refunds may take up to 14 working days from the date BMW receives the returned stock.
Can BMW help with a claim after 30 days?
A later claim made within a reasonable period may be accepted for repair only. Acceptance is not guaranteed, and any repaired device is returned after rectification.
How quickly must an invoice be cancelled?
A cancellation request must be sent to BMW in writing within 24 hours of invoice issue. After that window, the buyer remains liable for the full invoice amount.
Warranty claim enquiry
Tell us what happened.
We will route it properly.
Start with the invoice and affected stock. Our team will check the reporting window, review the information and explain the correct RMA route before anything is returned.
Keep the invoice readyUse the BMW invoice number connected to the affected stock.Report within the right windowSome issues must reach us within 24 hours or 7 days.Do not return stock yetWait for written RMA approval and return instructions from BMW.
Evidence such as photographs, videos, IMEIs or CheckMend reports can be requested after the initial claim is reviewed.
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