Ask clearly.
Trade confidently.

The core catalogue uses Brand New, 14 Days, Grade A+, Grade A, Grade B, Grade C, Refurb Boxed, Grade Asis and Grade ABC Mix. The stock offer or invoice explains the grade and any important batch exception before payment.

It is a commercial batch containing a mixture of Grade A, Grade B and Grade C devices. The proportions are not guaranteed to be equal, and cosmetic returns are not accepted simply because the mix differs from a buyer's preferred balance.

Grade Asis is faulty or repair-led stock supplied without BMW's normal functional warranty. It is intended for technically capable buyers who understand repair risk. The published seven-day account-lock exception still applies where stated.

The agreed workflow can cover identity, function, locks, connectivity, battery information, cosmetic condition and data position. The exact checks and reporting depend on product type, grade, batch and the commercial service agreed.

BMW's Diagnostic Centre works with professional platforms and workflows including Phonecheck, Blancco, FutureDial, NSYS Group, Piceasoft and CheckMend. Each platform supports a different part of diagnostics, erasure, grading, processing or legitimacy checking.

CheckMend reviews available device-history and legitimacy indicators linked to an IMEI or other identifier. A failed, blocked, blacklisted or stolen-status device is isolated and excluded from an acceptable commercial batch.

BMW buys and supplies through verified commercial routes and rejects illegitimate or blacklisted devices. Product identity, provenance and documentation are treated seriously. Any batch-specific originality, packaging or accessory position is confirmed in the offer, not assumed.

Availability changes, but BMW trades recognised mobile technology brands across phones, tablets, laptops, smartwatches, accessories and gadgets. The category pages show representative model coverage, while live offers confirm what can be ordered now.

Regional differences can include keyboard, plug, network, SIM, software, language, warranty, model code and regulatory marking. State the destination and every required specification before payment so they can be written into the commercial record.

Yes. Put every required detail in writing before the invoice is approved. A preference mentioned after dispatch is not the same as a specification agreed on the invoice.

Records depend on the batch and agreed service. Available deliverables can include IMEI or serial lists, device-level diagnostics, battery information, CheckMend status, erasure evidence and a batch summary.

Available battery information may be recorded during diagnostics, but battery performance, degradation and capacity are excluded from BMW's standard warranty. A device that does not power on follows the separate seven-day reporting rule.

Approve the stock, quantity, grade, price, currency, VAT route and delivery details with sales. BMW then issues the relevant invoice or proforma. Review it fully before making payment.

BMW's standard wholesale route is bank transfer in the currency shown on the invoice. Do not use another payment method or beneficiary unless BMW has confirmed it in writing through a verified company contact.

Follow the due date or validity shown on the invoice. Stock is not held indefinitely, and BMW releases orders only after the required cleared funds and controls are complete.

Use the exact BMW invoice number as the bank payment reference. This connects the incoming funds to the correct buyer and order.

Contact BMW immediately with the invoice number, payer name, amount, currency, payment date and transfer evidence. A wrong reference can delay allocation and order progress while the payment is traced.

A cancellation request must reach BMW in writing within 24 hours of invoice issue. After that window, the buyer remains liable for the full invoice amount under the published trading terms.

The order cannot proceed as fully paid until BMW receives the complete net amount shown as Payment Due. The buyer must send the shortfall and cover any additional bank or conversion cost.

The buyer is responsible for transfer fees, intermediary deductions, currency conversion and any other payment cost needed for BMW to receive the full invoiced amount.

BMW confirms the order position after the funds are identified and cleared. A bank transfer receipt proves that a transfer was instructed, but it does not by itself prove cleared receipt.

Do not arrange a third-party payment without prior written approval. A payer that does not match the approved buyer may require additional due diligence and can delay or prevent order release.

Ask in writing before paying. Any change is subject to availability and may require a revised invoice. After payment or packing begins, a change may no longer be possible.

Stop the payment and call the known BMW telephone number. Never rely only on a new email or amended document. BMW advises buyers to independently verify any apparent beneficiary change before sending funds.

14 Days, Grade A+, Grade A, Grade B, Grade C, Refurb Boxed and Mix Grade batches receive 30 days from the buyer's receipt of the stock, subject to the reporting and RMA rules.

No. Factory-sealed Brand New stock follows the manufacturer's warranty route, typically from activation. Claims are made with the manufacturer rather than through BMW's graded-stock warranty.

No. Battery performance, degradation and capacity are excluded. If a device does not power on at all, report it within the separate seven-day non-powering window.

Contact BMW inside the correct reporting window with the invoice, order reference, affected IMEI or serial, fault description and requested evidence. Do not send stock back before RMA approval.

Report the issue, obtain approval, complete the RMA sheet, return the authorised stock within the deadline and wait for assessment. Unapproved or late returns can be refused.

Report grading, broken-part or body-condition issues within seven days of receipt. Mix Grade batches are not accepted for cosmetic return because their grade proportions are not guaranteed.

Report and return a non-powering device within seven days of receipt, regardless of the suspected cause. Battery-capacity complaints remain excluded, but complete failure to power on follows this separate rule.

Each blocked or blacklisted device needs its own valid CheckMend PDF report. The claim must be reported within 30 days of receipt and connected to the correct IMEI and invoice.

Processing may take up to 14 working days from the date BMW receives the authorised returned stock. Timing begins after receipt, not when the buyer first reports the issue.

No. Wholesale stock cannot be returned simply because the buyer no longer wants it, cannot sell it, finds a better price or experiences a market change.

After assessment, BMW may issue credit against a future purchase, provide replacement stock or make a refund. BMW selects the appropriate resolution under the published terms.

Grade Asis is sold without normal warranty, apart from the published seven-day iCloud or Google Account lock exception. BER stock is sold without warranty and cannot be returned.

Yes. BMW reviews supply opportunities from legitimate registered businesses and organisations. Every introduction remains subject to commercial fit, due diligence, stock review, documentation and direct agreement.

Wholesalers, distributors, manufacturers, authorised agents, importers, exporters, IT asset disposal companies, insurers, buyback operators, recyclers and other verifiable organisations can apply.

No. The supplier route is for registered businesses and legitimate organisations. BMW does not accept private-seller or undocumented personal stock through the wholesale supplier programme.

BMW considers mobile phones, tablets, laptops, smartwatches, accessories, gadgets and other relevant consumer technology. Current demand depends on brand, model, specification, grade, quantity, location and price.

BMW can review Brand New, 14 Days, graded used, professionally refurbished, mixed and repairable commercial stock. Declare the condition honestly and identify faults, locks, missing parts or batch exceptions before agreement.

Complete the supplier application with company, contact, stock capability, commercial terms and documentation information. Suitable introductions move to direct review with the purchase team.

BMW may request company registration, VAT or tax details, authorised-contact information, business address, invoices, ownership or purchase evidence, stock lists, IMEI or serial records and trade references.

BMW will not accept stolen, blacklisted, CheckMend-failed, unlawfully obtained, misdescribed or unsupported stock. Devices with locks, faults or other exceptions must be declared and commercially accepted before movement.

Payment timing, currency, beneficiary, inspection position and documentation are agreed for each approved purchase. A supplier application does not create automatic payment terms or guarantee that BMW will buy a batch.

Provide company details, stock location, category, brand, exact model, specification, grade, quantity, asking price, currency, availability, documentation and preferred logistics. Clear spreadsheets and batch evidence help the team review quickly.

BMW may require records, samples, remote evidence or physical inspection depending on the batch and relationship. Final acceptance follows the agreed commercial and quality-control route.

Yes. Suppliers who provide legitimate stock, accurate descriptions, complete documents and dependable communication can develop repeat purchasing relationships when their supply matches BMW's ongoing demand.